We want you to be completely satisfied with your high performance RC vehicle purchase from Fipro Tech. If something is not right with your order, here is exactly how our return process works.
14 Day Return Window
You have 14 days from the date your item was delivered to request a return. If 14 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.
Condition of Returned Items
Because our store sells extreme outdoor vehicles and heavy duty machines, strict condition rules apply for all returns:
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Items must be completely unused and in the exact same condition that you received them.
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Vehicles cannot have been driven outdoors, crashed, modified, or exposed to dirt and water.
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All items must be in their original packaging with all manuals, spare parts, and accessories included.
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We reserve the right to reject returns if the vehicle shows obvious signs of use or damage.
How to Start a Return
To initiate a return, please contact our support team immediately. Do not send your purchase back to the manufacturer.
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Email us at: filipmanasievski22@gmail.com
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Include your full name, order number, and the reason for your return.
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Our team will review your request and provide you with a return authorization along with the proper shipping address (Petar Deljan 3, 1000 Skopje, North Macedonia).
Refund Process
Once your return is received and fully inspected by our mechanics, we will send you an email to notify you that we have your item. We will also notify you of the approval or rejection of your refund.
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If approved, your refund will be processed immediately.
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A credit will automatically be applied to your credit card or original method of payment.
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Please allow 5 to 7 business days for the funds to appear in your account depending on your bank.
Shipping Costs
You will be responsible for paying your own shipping costs for returning your item.
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Original shipping costs paid at checkout are not refundable.
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If you are shipping an expensive RC vehicle or drone, we highly recommend using a trackable shipping service or purchasing shipping insurance, since we cannot guarantee that we will receive your returned item.
Damaged or Defective Items
If your item arrives damaged or defective out of the box, you have up to 120 days to request a refund or replacement. Please contact us at filipmanasievski22@gmail.com or call us at +381614179410 so we can arrange an exact replacement or a full refund.
